Booking

POST

/api/v1/generic-api-service/royal/book

The booking endpoint is used to complete the reservation.

curl --location 'https://test-api.etscore.com/api/v1/generic-api-service/royal/book' \
--header 'Accept-Language: en-us' \
--header 'X-Currency: TRY' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer <token>' \
--data-raw '{
    "contact": {
        "name": "Test",
        "surname": "Surname",
        "phoneCountryCode": "+90",
        "phoneNumber": "5555555555",
        "email": "[email protected]"
    },
    "roomSearchId": "d2fa4b5c-6c93-4f47-93a6-9222ea2df77e",
    "checkIn": "2025-04-09",
    "checkOut": "2025-04-11",
    "hotelCode": "sxk9jv7y87jw35",
    "payment": {
        "paymentType": "CASH_EUR",
        "price": "222.13",
        "currency": "EUR"
    },
    "guests": [
        {
            "name": "TestName",
            "surname": "TestSurname",
            "birthDate": "1990-02-09",
            "email": "[email protected]",
            "nationality": "DE",
            "phoneNumber": "5555555555",
            "phoneCountryCode": "+90",
            "gender": "MALE",
            "type": "ADULT"
        },
        {
            "name": "TestName",
            "surname": "TestSurname",
            "birthDate": "1990-02-09",
            "email": "[email protected]",
            "nationality": "DE",
            "phoneNumber": "5072215798",
            "phoneCountryCode": "+90",
            "gender": "FEMALE",
            "type": "ADULT"
        },
            {
            "name": "TestName",
            "surname": "TestSurname",
            "birthDate": "2022-02-09",
            "email": "[email protected]",
            "nationality": "DE",
            "phoneNumber": "5555555555",
            "phoneCountryCode": "+90",
            "gender": "FEMALE",
            "type": "CHILD"
        }
    ],
    "priceCode": "500017|sxk9jv7y87jw35|20|2025-04-09|2025-04-11|3|Sales|3923471yxvqa08xw6092h0dwjvmjrtwb6|2sc8facr6qw2v0o9g51yok6xjr6umzq6",
    "clientReferenceId": "Etscore158259112",
    "additionalInfo": "Üst katlarda oda ricadır",
    "userNotes": {
        "nearElevator": true,
        "noSmokeRoom": true,
        "nearGeneralArea": true,
        "upstairsRoom": true,
        "downstairsRoom": true,
        "babyBedRoom": false,
        "doubleBedRoom": false,
        "singleBedRoom": false,
        "disabledFriendRoom": false,
        "honeyMoonCouple": true
    }
}'

JSON

{

"success": true,

"bookingNumber": "114320535",

"voucher": "ETSR2014683530",

"createdAt": "2025-03-13T14:29:17.574865",

"checkin": "2025-04-09",

"checkout": "2025-04-11",

"hotelCode": "sxk9jv7y87jw35",

"destinationCodes": [

"salesTime": "2025-03-13T14:29:18",

"price": "222.13",

"agencyCommission": "0.00",

"currency": "EUR",

"isRefundable": true,

"cancellationPolicies": [

0: {

"amount": 0,

"currency": "EUR",

"toDate": "2025-04-09T16:00:00",

"fromDate": "2025-03-13T14:33:43.832628"

1: {

"amount": 222.13,

"currency": "EUR",

"toDate": "2025-04-09T16:00:00",

"fromDate": "2025-04-09T16:00:00"

}

"room": [

0: {

"pax": {

"adult": 2,

"child": 1,

"childAges": [

0: 3

]

"roomCode": "4216",

"roomName": "Twin, City View, ",

"mealType": "BB",

"nightlyPrices": [

0: {

"date": "2025-04-09",

"amount": 111.07,

"currency": "EUR"

1: {

"date": "2025-04-10",

"amount": 111.07,

"currency": "EUR"

}

"confirmationCode": "ETSR2014683530230886",

"rateId": "230886"

}

"taxes": [

"fees": [

"additionalInfo": "Üst katlarda oda ricadır",

"guests": [

0: {

"name": "TestName",

"surname": "TestSurname",

"birthDate": "1990-02-09",

"email": "[email protected]",

"nationality": "DE",

"phoneNumber": "5555555555",

"phoneCountryCode": "+90",

"gender": "MALE",

"type": "ADULT",

"guidId": "c198b57d-dc6f-4a66-a380-cd9a72a176a1"

1: {

"name": "TestName",

"surname": "TestSurname",

"birthDate": "1990-02-09",

"email": "[email protected]",

"nationality": "DE",

"phoneNumber": "5072215798",

"phoneCountryCode": "+90",

"gender": "FEMALE",

"type": "ADULT",

"guidId": "bdd12da3-882d-4be7-b8ff-ac6ea74d7ed4"

2: {

"name": "TestName",

"surname": "TestSurname",

"birthDate": "2022-02-09",

"email": "[email protected]",

"nationality": "DE",

"phoneNumber": "5555555555",

"phoneCountryCode": "+90",

"gender": "FEMALE",

"type": "CHILD",

"guidId": "2813c3e9-1110-4315-8bb3-6756138c434d"

}

"contact": {

"name": "Test",

"surname": "Surname",

"phoneNumber": "5555555555",

"phoneCountryCode": "+90",

"email": "[email protected]"

"clientReferenceId": "Etscore158259112",

"hotelConfirmationNumber": "ETSR2014683530",

"activities": [

]

}

Name	Type	Required	Description
contact	object-array	Yes	The information of the reservation's contact person must be sent in this object.
contact/name	string	Yes	Name of the reservation's contact person must be in this field.
contact/surname	string	Yes	Surname of the reservation's contact person must be in this field.
contact/phoneCountryCode	string	Yes	Phone code number of the reservation's contact person, which is in the list of International phone codes must be in this field.
contact/phoneNumber	string	Yes	Phone number of the reservation's contact person must be in this field.
contact/email	string	Yes	Email of the reservation's contact person must be in this field.
roomSearchId	string	Yes	The parameter that will allow us to get which room the user has chosen from the cache when user wants to complete the reservation.
checkIn	string	Yes	'checkIn' parameter refers to the day of check-in to the hotel. It should be sent in the format 'yyyy-MM-dd'.
checkOut	string	Yes	'checkout' parameter refers to the day of departure from the hotel. It should be sent in yyyy-MM-dd format. The date to be sent in the checkout parameter must be after the date to be sent in the checkin parameter.
hotelCode	string	Yes	Code of the hotel that guest(s) will accommodate for the reservation.
payment	object-array	Yes	Payment information must be in payment object.
payment/paymentType	object-array	Yes	Payment type in Etstur structure
payment/price	string	Yes	Payment price
payment/currency	string	Yes	Payment currency. It must be sent in ISO 4217 format.
guests	object-array	Yes	This object must provide information about the guests staying in the reservation.
guests/name	string	Yes	Guest's name
guests/surname	string	Yes	Guest's surname
guests/birthDate	string	Yes	Guest's birthDate. It should be sent in the format 'yyyy-MM-dd'.
guests/email	string	Yes	Guest's email address
guests/nationality	string	Yes	The country of the guest who will be included in the reservation. It must be sent as a 2-digit country code.
guests/phoneNumber	string	Yes	Guest's phone number
guests/phoneCountryCode	string	Yes	Phone code number of the guest, which is in the list of International phone codes must be in this field.
guests/gender	string	Yes	Guest's gender
guests/type	string	Yes	Information whether the guest is an adult or a child
priceCode	string	Yes	Unique value generated for that price in each room search. The validity period of the price code is 30 minutes.
additionalInfo	string	No	If there is an additional information to be sent to the hotel during the completion of reservation, it must be sent in this field.
clientReferenceId	string	No	The internal booking reference must be unique and contain between 1 and 20 characters.

Name	Type	Required	Description
success	bool	Yes	Information about whether the reservation is completed successfully. It will return True if the reservation is completed, and False when an error is received.
bookingNumber	string	Yes	Booking number that will be created in our system when the reservation is completed successfully
voucher	string	Yes	Voucher number that will be created in our system when the reservation is completed successfully
createdAt	string	Yes	This is the time when the reservation is complete.. It should be sent in the format 'yyyy-MM-dd hh:mm:ss tt'
checkIn	string	Yes	'checkIn' parameter refers to the day of check-in to the hotel. It should be sent in the format 'yyyy-MM-dd'.
checkOut	string	Yes	'checkout' parameter refers to the day of departure from the hotel. It should be sent in yyyy-MM-dd format. The date to be sent in the checkout parameter must be after the date to be sent in the checkin parameter.
hotelCode	string	Yes	It is the code of the hotel that the reservation is made.
destinations	object-array	Yes	The destinations where the hotel is located are placed in the 'destinationCode' object.
destinations/id	int	Yes	Destination id in Etstur structure.
destinations/type	string	Yes	Destination type in Etstur structure.
destinations/typeId	int	Yes	Destination typeId in Etstur structure.
destinations/name	string	Yes	Destination name in Etstur structure.
salesTime	string	Yes	The time that the sale is completed. It should be sent in the format 'yyyy-MM-dd hh:mm:ss tt'
price	decimal	Yes	Total price of the reservation.
agencyCommission	decimal	Yes	The commission of the reservation.
currency	string	Yes	Currency in which the reservation price will be displayed. It must be sent in ISO 4217 format.
isRefundable	boolean	Yes	Information about whether the reservation is cancelled. Refundable if it is True, nonrefundable if it is False.
cancellationPolicies	object-array	No	Object to return information for cancellation policies.
cancellationPolicies/amount	decimal	No	Penalty amount to be paid
cancellationPolicies/currency	string	No	Penalty amount currency to be paid
cancellationPolicies/toDate	string	No	Cancellation policy is valid for UTC+03:00 time zone.
cancellationPolicies/fromDate	string	No	Cancellation policy is valid for UTC+03:00 time zone.
room	object-array	Yes	It is the information of the room that was reserved. Currently, only 1 room can be reserved per 1 reservation. When the multi-room feature is provided, it will be seen in the document.
room/pax	object-array	Yes	The number of people about the reserved room should be included in this object.
room/pax/adult	int	Yes	The number of adults that will be accommodated.
room/pax/child	int	No	The number of children that will be accommodated.
room/pax/childAges	int-array	No	If there are children in the reservation, ages of the children must be in this parameter
room/roomCode	string	Yes	Room code in Etstur structure.
room/roomName	string	Yes	Room name in Etstur structure.
room/mealType	string	Yes	Meal type in Etstur structure.
room/description	string	No	Room description in Etstur structure.
room/confirmationCode	string	Yes	Parameter to use when canceling a Refundable reservation.
room/nightlyPrices	object-array	Yes	An object that allows the room's nightly prices to be displayed separately. and Price must be big decimal type.
room/nightlyPrices/date	string	Yes	Date of the day, date format must be yyyy-MM-dd
room/nightlyPrices/amount	decimal	Yes	Price amount of the day
room/nightlyPrices/currency	string	Yes	Information in which currency the reservation amount is in is returned with the 'currency' parameter.
room/roomType	string	Yes	Room type in Etstur structure.
room/taxes	object-array	No	If there is a tax related to accommodation, it will be included in this field.
room/taxes/type	string	No	Tax type
room/taxes/price	decimal	No	Tax amount
room/taxes/currency	string	No	Tax currency
room/taxes/description	string	No	Tax description
room/taxes/included	boolean	No	Information whether the tax price is included in the total amount. Included if it is True and not included if it is False.
room/fees	object-array	No	If there is an extra fee related to accommodation, it will be included in this field.
room/fees/type	string	No	Fee type
room/fees/price	decimal	No	Fee amount
room/fees/currency	string	No	Fee currency
room/fees/description	string	No	Fee description
room/fees/included	boolean	No	Information whether the extra fee is included in the total amount. Included if it is True and not included if it is False.
guests	object-array	Yes	This object must provide information about the guests staying in the reservation.
guests/name	string	Yes	Guest's name
guests/surname	string	Yes	Guest's surname
guests/birthDate	string	Yes	Guest's birthDate. It should be sent in the format 'yyyy-MM-dd'.
guests/email	string	Yes	Guest's email address
guests/nationality	string	Yes	The country of the guest who will be included in the reservation. It must be sent as a 2-digit country code.
guests/phoneNumber	string	Yes	Guest's phone number
guests/phoneCountryCode	string	Yes	Phone code number of the guest, which is in the list of International phone codes must be in this field.
guests/gender	string	Yes	Guest's gender
guests/type	string	Yes	Information whether the guest is an adult or a child
guests/guidId	string	Yes	Unique id that will be generated by us for each guest
contact	object-array	Yes	The information of the reservation's contact person must be sent in this object.
contact/name	string	Yes	Name of the reservation's contact person must be in this field.
contact/surname	string	Yes	Surname of the reservation's contact person must be in this field.
contact/phoneCountryCode	string	Yes	Phone code number of the reservation's contact person, which is in the list of International phone codes must be in this field.
contact/phoneNumber	string	Yes	Phone number of the reservation's contact person must be in this field.
contact/email	string	Yes	Email of the reservation's contact person must be in this field.
clientReferenceId	string	No	The internal booking reference must be unique and contain between 1 and 20 characters.

Errors specific to this endpoint (54 codes). Gateway and authentication errors apply to every endpoint and are listed in the Error Codes reference.

ValidationThe request is missing a required field, contains an invalid value or breaks a business rule.

Group	Code	Message	Description
Validation	0904001	Single male not accepted for this reservation.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904007	Invalid request.Please check.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904012	Request or auth cannot be null request, please send valid request.	Returned during the pre-booking step when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904013	Booking uuid parameter cannot be empty, please send valid request.	Returned during the pre-booking step when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904014	Payment parameter cannot be empty, please send valid request.	Returned during payment processing when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904025	Room search id is mandatory field, please send valid request.	Returned during Room Search or when its result is used for booking when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904027	Price code cannot be null, please send valid request.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904028	Payment key is mandatory field if payment not completed by credit card.	Returned during payment processing when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904029	Undefined payment key value parameter.	Returned during payment processing when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904031	This reservation not completed yet.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904036	Search room and book requests are incompatible, please check your request parameters.	Returned during payment processing when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904037	Search room and book requests are incompatible, please check your request parameters.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904038	There is a book for this user:({0}) and client reference id:({1}) before in the system, you cannot book with the same reference id({1}).	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904039	Order payment currency info is not valid.	Returned during payment processing when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904040	Order amount in payment data is not valid.	Returned during payment processing when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904041	Limit is insufficient. Reservation process cannot be continued.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904042	Agency limit not defined on accounting side.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904043	Agency cannot do cash payment.	Returned during payment processing when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904044	Agency sale amount exceeds the remaining amount limit.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904047	Reservation email has already been sent.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904132	Invalid board code, please check your request parameters.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904133	Invalid rate plan code, please check your request parameters.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904134	Invalid room code, please check your request parameters.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904142	Invalid add-guest request.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904143	Guest type is undefined during guest addition process.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904144	This operation cannot be performed for this reservation.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904147	Invalid book operation request.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904160	Room guests cannot be empty.	Returned during the pre-booking step when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904232	Information of all persons staying is mandatory.	Returned during the pre-booking step when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904164	The entered guest information does not match the existing reservation details. Please verify the number of guests, age information, and personal details.	Returned during the booking flow when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904215	Credit card payment is not allowed for this sales channel. Please contact your administrator.	Returned during payment processing when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.
Validation	0904216	This operation is not allowed for credit card paid reservations. Only cancellation, status change, and name change operations are permitted.	Returned during payment processing when the request contains missing or invalid data or breaks a business rule. Fix the request using the message details and send it again. Retrying the same request will fail again.

Not foundThe referenced record (hotel, reservation, feed, search id, etc.) could not be found.

Group	Code	Message	Description
Not found	0904002	Room rate not founded.	Returned during the booking flow when the referenced record cannot be found. Verify the identifier you sent, or repeat the previous step to obtain a fresh one.
Not found	0904021	Order hotel cannot be founded.	Returned during the booking flow when the referenced record cannot be found. Verify the identifier you sent, or repeat the previous step to obtain a fresh one.
Not found	0904030	No valid payment founded.	Returned during payment processing when the referenced record cannot be found. Verify the identifier you sent, or repeat the previous step to obtain a fresh one.
Not found	0904035	There is no providers that matched to sales channel.	Returned during the booking flow when the referenced record cannot be found. Verify the identifier you sent, or repeat the previous step to obtain a fresh one.
Not found	0904173	Undefined error record not founded.	Returned during the booking flow when the referenced record cannot be found. Verify the identifier you sent, or repeat the previous step to obtain a fresh one.
Not found	0904197	Search id not found, please check your request parameters.	Returned during the booking flow when the referenced record cannot be found. Verify the identifier you sent, or repeat the previous step to obtain a fresh one.

AuthThe bearer token is missing, invalid or expired, or the account is not authorized for the operation.

Group	Code	Message	Description
Auth	0904024	Token not founded.	Returned during the booking flow when the request is not properly authenticated or authorized. Get a new token from the Authentication endpoint and check the Authorization header. Contact Etscore if access is still denied.

TimeoutThe request or the search session expired before it could be completed.

Group	Code	Message	Description
Timeout	0904026	Process timeout, please start from room search.	Returned during Room Search or when its result is used for booking when the operation or the session has expired. Restart the flow from the indicated step (for example, run Room Search again).

SystemAn unexpected server-side or upstream provider problem occurred.

Group	Code	Message	Description
System	0904003	Unexpected error occured.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904004	Error occured.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904005	Error occured DB operation.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904006	Etsrooms error.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904015	Email log cannot be updated.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904016	Unexpected error occured while saving email log.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904018	Order cannot be deleted.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904019	Unexpected error occured while deleting order.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904020	Order service cannot be updated.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904048	An error occurred while creating the reservation.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904141	Order detail is null for this book operation.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904145	An error occurred on the provider side during the book operation.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904146	A generic error occurred during the book operation.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.
System	0904148	Agency limit update process failed.	Returned during the booking flow when an unexpected server-side or provider-side problem occurs. Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.

Error groups

Group	Meaning	Recommended action
Validation	The request is missing a required field, contains an invalid value or breaks a business rule.	Fix the request using the message details and send it again. Retrying the same request will fail again.
Not found	The referenced record (hotel, reservation, feed, search id, etc.) could not be found.	Verify the identifier you sent, or repeat the previous step to obtain a fresh one.
Auth	The bearer token is missing, invalid or expired, or the account is not authorized for the operation.	Get a new token from the Authentication endpoint and check the Authorization header. Contact Etscore if access is still denied.
Timeout	The request or the search session expired before it could be completed.	Restart the flow from the indicated step (for example, run Room Search again).
System	An unexpected server-side or upstream provider problem occurred.	Retry with exponential backoff. If it persists, contact Etscore support with the error code and request time.